Help & support

Tell us what happened — we’re here to help.

[email protected]

You can email us without signing in. Include your support code from Settings if available.

Report review

Open your completed report and choose “Request report review”. A person reviews your request. If approved, one remedy applies: return that report’s credits/trial entitlement OR one free redo. Cash refunds require a separate review of the original payment; a request is not a confirmed refund.

Track your case

Use “Check request status” on the same report. Keep the case ID and submitted/reviewed dates. Email support with the case ID if you need help. Emailing us does not automatically create an in-app review case.

Missing report or billing problem

If your report is incomplete, missing or still processing, check your report history first. Do not pay again to recover it. Send the approximate time and timezone, report/case ID if available, platform, app version, purchase channel and a short description. If you cannot sign in, include the account email. We will verify the records before deciding on recovery or compensation.

Protect your information

Never email passwords, verification codes, full card numbers, API keys or raw recordings. Redact private information from screenshots. Store purchases follow the relevant Apple or Google refund process.

Privacy requests

Use Settings to export data or delete your account where available. For privacy, correction, deletion or grievance requests, email support with enough account information to locate your account. Omit secrets and private practice content.